Account & Data Deletion
You are always in complete control of your ChessMate profile. You can permanently delete your account and all associated data either instantly inside the app or by submitting a request below.
Delete Directly Inside the App
If you have ChessMate installed on your phone or tablet, you can erase your account and data immediately:
- Open ChessMate and tap your profile header on the Home screen to open Account & Sync.
- Scroll to the bottom of the screen and tap Delete Account (for signed-in accounts) or Delete My Data (for guest profiles).
- Confirm your choice. Your account, player profile, friend code, custom photo, and saved data are permanently deleted right away.
Want to remove only your profile photo?
Open Account & Sync and tap Remove photo to delete your custom picture while keeping your account and chess rating.
Open Account & Sync and tap Remove photo to delete your custom picture while keeping your account and chess rating.
Request Deletion by Email
If you have already uninstalled ChessMate, enter your account email address or 6-character Friend Code (Club Pass) below to send a deletion request to our privacy team:
Or email privacy@alltechzone.au directly. All email deletion requests are completed within 7 business days.
What Happens When You Delete
Data Removal Summary
| Information Type | What Happens Upon Deletion |
|---|---|
| Account Sign-In Details (Email & Sign-In Link) | Permanently deleted so your email is no longer linked to ChessMate. |
| Player Profile, Nickname & Rating | Permanently removed from our cloud database and leaderboards. |
| 6-Character Friend Code & Friends List | Unlinked and removed from your profile. |
| Custom Profile Photo | Permanently deleted from our servers and your device. |
| Notification Preferences | Unregistered so no further game alerts are sent to your device. |