Support & Help Center
Need help with your ChessMate account, friend invitations, tournaments, or board settings? Find quick answers below or reach out directly to our team.
General & Technical Support
For questions about gameplay, bug reports, tournament rules, or feedback on Android, iPhone, iPad, or TV:
Privacy & Data Inquiries
For privacy questions, data access requests, or help deleting an account when you no longer have the app:
Quick Answers
How do I switch between 3D Sculpted and Classic 2D Flat boards?
Tap the Board & Pieces Customizer bar on the Home, Friends, Computer, Online, or Tournaments screen (or open Settings) to choose from 6 Sculpted 3D Boards, 4 Classic 2D Flat Boards, and 9 Piece Collections.
How do I invite a friend to play a match?
Open the Friends tab and share your 6-character Club Pass code, or tap Create Room to generate a private 6-character room code that your friend can join immediately.
What happens if I receive a phone call during an online game?
ChessMate automatically holds your active online game for 30 seconds if your connection drops during a phone call or network switch, reconnecting you to the board as soon as you return.
How do I delete my account or reset my guest data?
Open Account & Sync inside the app and tap Delete Account or Delete My Data at the bottom of the screen, or visit our Account Deletion page.